Stage One – Analysing
Personality Styles (PS)
Understand your own PS
Understand the other persons PS
I’m not OK, You’re not OK;
I’m not OK, You’re OK;
I’m OK, You’re not OK;
I’m OK, You’re OK;
Stage Two – Your Checklist for Strategising
Did you use effective communication?
Did you use words they understand (not technical or slang)
Have you made the message easily understood?
Have you checked the receiver understood you message?
Which communication style is being used? Passive, Aggressive Assertive (circle)
Did you use “I” statements in your conversation?
Has good listening skills, empathy been used?
Did you use one of the ‘feedback’ tools?
Is your self-esteem in tact? Is the other person’s?
Did you ensure your ego is out of the way and not boosted?
Does the person have a positive or negative attitude? (circle)
Stage Three – Action
Have you thought about how you are going to carry out this action plan
Is it feasible and progressive?
Is there room for change over 1, 2, 3, 6 months, allowing time for learning?
Do you need to organise a meeting with the other person?
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